1. Check the connection
Open the marketplace account screen and use your existing sign-in method. Check your connection if sign-in does not finish. Allow the storage needed for the requested account session. A working public website connection check does not prove that sign-in or messaging is available.
2. Contact support without losing your draft
On the help page, enter a short topic and a message of 10–2,000 characters. Choose Connect your account. If asked to sign in, the account screen opens in another tab so your draft stays here. Return to the form, reconnect if needed and choose Send support request. Keep the page open until it confirms receipt. Never include passwords or verification codes.
3. Understand the privacy reset
Privacy choices can clear public-site language, theme and notice preferences. That does not sign you out or delete your account, marketplace drafts or account data. Use the marketplace account settings to manage the supported profile and privacy choices.
4. Manage account deletion separately
Use the account-deletion page to verify your identity and review the consequences before confirming. The existing process hides public content and provides a 7-day cancellation period before permanent deletion begins. The page and Privacy Policy explain the retained, redacted evidence. We never submit a deletion request through the support form or the preference-reset button.